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Home > Oil Change Grrs!

Oil Change Grrs!

June 12th, 2013 at 09:14 pm

Went to the local dealer to get an oil change for my 2012 car. DH said that he does not have the time to do the work and the extra cost is not worth his effort. So.. I made an appointment last week for yesterday at 1 pm. I took the time off work and got there at about 12:45 pm. When I got there, everything was locked up!!!! There was a sign on the door that said that the dealership was closed from 12-2pm for an Employee Appreciation Luncheon. Seems no one called me to let me know what was going on! I was extremely hot since I wasted the hour I took off from work (I did bring magazines to read but that is not the point). I could not make another appt. because I was just over the mileage.

When the service reps arrived, they kept asking if I had spoken to the receptionist when I booked the service. Hey, I don't know - the person was female but that does not mean anything (this also frosted me since I work in a "male" occupation and have been asked on the phone if I was the receptionist!) Regardless, if an employee event was planned, the dealership should care about their customers enough to call and reschedule. The service rep did find the appointment time of 1 pm on the computer. He really did not seem sorry. He also did not offer a discount, or anything else. If I get an email from the dealer about the service, I definitely will mention the issue. Customers did not seem to come first.

My vent is not officially over.....

2 Responses to “Oil Change Grrs!”

  1. snafu Says:

    I understand how you feel. I'd be annoyed too. I'd as the receptionist for the name of the franchise holder and contact information. Next I'd call the Dealership's Service Manager to express my dissatisfaction and ask how they resolve issues with unhappy customers. If you don't get the desired response...you might mention that dissatisfied customers complain to everyone they know and it grows with FB and on-line venting sites. Has there been negative reports to BBB?

    If the Service Manager asks what you feel is fair, what will you ask for?

    The dealership is often the most expensive option for routine oil changes. It frost me that they often have high school kids on a school credit program doing the work somewhat under the direction of a journeyman mechanic. So many places specialize in oil change and offer sales or coupons and efficiently do the tasks since that's their business.

  2. creditcardfree Says:

    Wow...I think I'd call back today and ask for a refund. They could see you had an appointment scheduled...it is just the right thing to do for such a huge inconvenience and lack of consideration on their part.

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